Refund policy

At Mint Leaf Packaging, we are committed to ensuring your satisfaction with our products and services. If there is an issue with your order, please review our return and refund policy below:

1. Eligibility for Returns:

   • Returns and refunds are accepted only for defective items, printing errors, or incorrect products delivered.
   • Custom-printed products are non-refundable unless the issue is due to a manufacturing defect.

2. Time Frame:

   • All return or refund requests must be submitted within 14 days of receiving your order.

3. How to Initiate a Return:

   • To request a return or refund, please email us at info@mintleafgta.com or call us at +1 226 606 1066 with your order number and a detailed description of the issue, including photographs if applicable.

4. Resolution Process:

   • After reviewing your request, we will offer one of the following solutions:
     • Replacement of the defective product.
     • A credit for your next order.
     • A full or partial refund to your original payment method.

5. Shipping Costs:

   • If the return is due to our error, we will cover the return shipping costs. For all other reasons, the customer will be responsible for the shipping fees.

6. Exclusions:

   • Products damaged due to mishandling by the customer are not eligible for return or refund.
   • Slight color variations due to printing processes are not considered defects.

Your satisfaction is important to us. If you have any questions about this policy, feel free to reach out to our customer service team.